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Download Limit

Overview​

This feature allows you to restrict access to digital content based on a download limit. Each successful download counts toward the limit for that line item. Once the limit is reached, customers will no longer have access to the digital content. This means downloading content, revealing keys, etc. will no longer be available.

Configuration​

This feature uses Global and Product level settings. See Setting Priority for more details.

Global Setting​

  1. Access via "Global Settings" -> "Download Limit" section.
  2. Set the maximum number of downloads customers are allowed.
  3. Set an optional "Download Exceeded Message" to display to customers when access is revoked. This message uses our Dynamic Text feature.
  4. Save all newly configured settings.
  5. Click the "Turn On" button to activate the feature.

Product Setting​

  1. Access via "Products" tab -> Select a specific Product -> "Download Configuration" -> "Download Limit" section.
  2. Set the maximum number of downloads customers are allowed.
  3. Set an optional "Download Exceeded Message" to display to customers when access is revoked. This message uses our Dynamic Text feature.
  4. Save all newly configured settings.
  5. Select the "On" option to activate the feature.

Reset Limit​

If for any reason you need to provide access to the customer after the download limit has been reached, you can reset the limit. When the limit is reset, the download usage is cleared and starts fresh at zero downloads. Resetting limits is scoped to individual orders and/or the line items on that order.

Order Reset​

This will reset the download limit usage for all line items on this order.

  1. Go to the specific orders page.
  2. Go to the settings tab.
  3. In the "Customer Access - Download Limit" section, click "Reset".

Line Item Reset​

This will reset the download limit usage for the specific line items you reset.

  1. Go to the specific orders page.
  2. Go to the order edit page (More Actions -> Edit).
  3. On any line item, click "Reset Download Limit".
  4. Click Save.