Custom Products

A custom product is one whose content isn't set up in the app ahead of time. Instead of linking content to the product, you attach it to a specific order after the sale.

It suits one-off or made-to-order items, such as a commissioned design, a personalized document, or a product you only occasionally deliver digitally.

How it works

Content for a custom product is linked to a line item on one order, rather than to a product. It reaches that customer only: no other order sees it.

To deliver it, edit the order and add or link content on the line item. Upload a new file, or attach one that's already in your library. If you accidentally attached the wrong thing, unlink it the same way.

You can attach content to products that already have content, such as a replacement file or bonus content. It's delivered alongside the product's own content in a multi-content download modal.