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Enabling and Disabling

Every product variant is either Enabled or Disabled. That controls whether the app delivers it on new orders.

New products start out Disabled, so you can set up their content, keys and settings before any customer receives them. The app reminds you once a product is ready to enable. See Configuring a Product.

What disabling does​

  • Stops new deliveries. New orders for a disabled variant get no license keys and no content. The app doesn't process those line items at all.
  • Pauses order reconciliation for its line items. While a variant is disabled, order reconciliation skips its line items, so changes made in Shopify to existing orders aren't caught up. Re-enabling it resumes reconciliation, and the next run picks up anything missed. Returns, refunds and chargebacks are still processed throughout, because they're handled as they happen.
  • Can zero your Shopify inventory. When you disable a Download & License variant, you can also set its Shopify inventory to zero, which stops new purchases through Shopify. Re-enabling sets it back to the number of available keys.

What disabling does NOT do​

  • It doesn't take access away from past customers. Anyone who already bought the variant can still reveal their keys and download their content, so their content still shows as Available. See Content Status. To take access away from a customer who already bought, revoke their access.
caution

Orders paid while a variant is disabled aren't picked up when you enable it again. To deliver to those customers, import the orders.